CARE Support Team

Sales tax varies by state.  Some states exempt gold and silver coins from sales tax, while others require it. Our system calculates any applicable tax based on your shipping location/address.

Gold and silver coin prices fluctuate because the spot price of gold and silver is affected by supply and demand, geopolitical events, inflation, and other economic factors.

Shipping times vary depending on your location.  Most orders are delivered within 3-7 business days after processing.  We provide tracking information so you can monitor your shipment at any time.

In the unlikely event that your package is lost or damaged during shipping, it is fully insured.  We will work with you to resolve the issue and ensure you are either refunded or receive a replacem...

Yes, once your order ships, we will provide you with tracking information so you can follow your package’s progress.

No, we do offer international shipping at this time.  However we do expect this to change in the near future.    

Third-party wallets can typically access more networks than just the Ethereum mainnet.  The following are instructions for establishing these connections manually using MetaMask as an example.   T...

If an NFT has been activated, the option to send the NFT will be disabled. Additionally, the NFT image will update.

Login to your Element account. Select Wallet or NFT from the left-hand navigation menu. Click NFT Collection at the top of the page. Click Receive NFT. Copy the wallet address displayed below.  

  Login to your Element account. Select Wallet or NFT from the left-hand navigation menu. Click NFT Collection at the top of your screen. Choose the Collection and specific NFT from the display...