How do I update to wallet version 2.0?

You can update your wallet to version 2 by using your original 12-word recovery phrase (Option A). If you do not have your original 12-word recovery phrase, you can skip to the next section and follow the instructions for Option B.

1. Log into your Element account at app.elementunited.com

2. From the left-hand navigation menu, select Wallet

3. At the top of the page you will see the update banner. Click on the button to Upgrade to Wallet 2.0.

4. Next, create a NEW wallet passcode. You can use the same wallet passcode from your original wallet 1.0, but please remember to always make your passcode unique and different from your Element United account password.

Option A:

5. Enter your original 12-word recovery phrase from wallet 1.0 and select the Complete button.

Your wallet is now upgraded and should display as Wallet 2.0.

Important:  If upgrading takes you back to the same page in step 3 and prompts you to upgrade again, please refresh the page.  DO NOT REPEAT steps 3-5.

Option B:

6. If you do NOT have your original 12-word recovery phrase from wallet 1.0, select "Forgot wallet recovery phrase" and click the Create New Wallet button. Please note that you will need the wallet passcode from your original wallet 1.0 in order to transfer any funds in your wallet after you upgrade (step 9).

7. You will be asked to create a new wallet passcode again. You can use the same wallet passcode from your original wallet 1.0, but please remember to always make your passcode unique and different from your Element United account password.

8. A new 12-word recovery phrase will be created for you and you will be asked to record and secure this phrase. Click the button once you have secured this new recovery phrase and then type in the new phrase to confirm that it is recorded correctly.

9. Your wallet is now upgraded and should display a Wallet 1.0 and Wallet 2.0. Use the transfer options to send funds from your Wallet 1.0 to your new Wallet 2.0

IMPORTANT:  If you have ERC-20 tokens, you'll want to transfer those tokens first as it will require ETH to complete the transfer and then you can proceed with the other remaining tokens.  As a reminder, if sending the maximum amount of a token won't transfer it may be because of conversion changes in gas. You will need to send slightly less than the max.

If the Upgrade button is gone, the upgrade is done.

A Wallet 1.0 row can still show. Use Send to move the leftover into Wallet 2.0.

Coinbase does not list or trade ELMT. Import the ERC-20 contract in a wallet that can show it.

The Wallet 2.0 passcode does not unlock Send on leftover Wallet 1.0. After you upgrade, you cannot reset the Wallet 1.0 passcode in-app. Support cannot move Wallet 1.0 funds for you. If Send on leftover Wallet 1.0 will not unlock, import the original Wallet 1.0 recovery phrase into MetaMask and add the Element network. Explorer: element.elevatescan.com. Steps: How do I add my Element wallet to my MetaMask account?. Do not paste your recovery phrase into a support ticket.